Our Story

Set your sights on the destination and the journey.

Founded nearly 30 years ago on the principles that to this day drive our firm, we’re proud of where we find ourselves – a small business with a best-in-class reputation for customized workplace solutions for leaders and teams. But we’re also proud of where we’ve been. Our trip through the last three decades has included the zigs and zags of any journey: significant growth and service expansion, burgeoning talent and trying transitions. 

New divisions, contract awards, lessons learned. But through the changes and beyond each milestone, the trail blazes have remained the same: the living of our values, a commitment to service, a kindness at our core, an appreciation for differences, a culture that promotes the pursuit of passion, and simply – but fundamentally – fun.

Our Team

We deliver with a team of partners – not simply providers, and their experience across years and industries helps strike the careful balance between listening and guidance. Our clients rely on this seasoned expertise—the muscle-memory and sheer capability of those who have traversed this terrain and know how to approach the murkiest, muddiest landscapes. 

Executive Team

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Robb Heaton

Robb believes his career track at CI has been essential to helping our firm deliver solid support and wise counsel to our clients, and he says helping clients overcome obstacles and get results is one of the best parts of his job.
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President
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Cindy Wilberding

As our Chief Operating Officer, Cindy focuses on providing maximum impact for our clients. She does so using the expertise she’s gained from a Georgetown MBA, served as an Army officer, and over two decades of management consulting.
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Partner and Chief Operating Officer
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Todd Reisler

Todd has been with CI International for over 19 years, using his financial and organizational expertise to help maintain a strong foundation for our staff and clients. He counts being a trusted advisor and team player as his most important skills.
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Partner and Chief Financial Officer

Consulting

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Jeff Way

A native of Pennsylvania, Jeff is a veteran of the Coast Guard, a graduate of the Coast Guard Academy, and holds an MBA from Golden Gate University. He served as the Quality Advisor to the Commandant of the Coast Guard and feels the position prepared him well for his role at CI. "It really taught me how government works and the challenges inherent in Washington DC," he says.
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Regional Vice President and Acting Director of Consulting
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Kim Douglass

Kim has extensive experience in the public, corporate, and non-profit sectors, with top-level federal experience as Director of White House Management in the White House and later as a Deputy Chief of Staff at GSA.
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Deputy Director of Consulting
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Alex Carlin

Alex is a graduate of the University of Virginia and grew up in Leesburg. He is an expert in business development, strategic consulting, and communications, specifically copywriting and editing.
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Associate Consultant
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Colleen McCauley Shannon

Colleen has provided human capital management, change management / communication, and organizational development services to private sector, non-profit, and government clients for over 20 years. This includes designing, launching, and assessing organizational-level programs to drive employee performance, engagement, and development.
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Senior Consultant
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Daniel Shannon

Daniel joined CI International in 2021 as a member of the consulting team, with a background in economics. In his role on the consulting team, Daniel primarily helps clients align their strategic priorities and analyze and visualize data to help make it more digestible for clients.
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Associate Consultant
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Jeff Wyatt

Jeff is a seasoned consultant with two decades of fire service experience and a decade of impactful organizational leadership. An Air Force veteran, he holds two MS degrees from the University of Denver in Leadership and Organizations, and Environmental Policy and Management. Jeff is renowned for developing strategies and solutions that prioritize values and a people-focused approach. He fosters environments where shared values flourish, ensuring the collaborative and sustainable success of organizations.
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Senior Consultant
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Kristin Poe Moody

Kristin is a native of Maryland and proud graduate of the University of Maryland at College Park. After time spent as a Design student in Paris, France and an Artist and Marketing Executive in New York City, she obtained her MBA (with a concentration in Consulting and Entrepreneurship) from Kenan-Flagler Business School at the University of North Carolina at Chapel Hill.
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Senior Consultant
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Laura Jackson

Laura helps our clients create an environment that encourages every employee to continually expand their leadership potential. With over 20 years of administration, organizing, and management experience, and a background in team-building, recruiting, and interpersonal development, she’s an expert in helping leaders reach their organizational goals.
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Principal Consultant
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Mike Ibay

Raised in California, Mike holds degrees from UC San Diego and UCLA. He served in budget and administration at the Federal Reserve and had served as a consultant to federal agencies for 16 years before joining CI. He is an expert in project management, process improvement and consultative leadership, and is also known as a creative thinker who is results-oriented.
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Senior Consultant
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Terri Harrell

Terri has 28 years of consulting experience in designing, implementing, and evaluating strategic human capital solutions to improve individual and organizational performance. She specializes in projects related to organizational improvement and complex change initiatives, such as agency-wide culture change, talent management, organizational development, strategic human capital planning, employee engagement, and competency-based leadership development programs.
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Principal Consultant

Training

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Heath Harding

For five years, Heath served as the program director and managed the four-week leadership development course with officials from across the federal government.
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Director of Learning and Development
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Kathleen Barba

Kathleen is an experienced consultant, trainer and facilitator and executive coach. She has expertise in leadership development, workshop and webinar training, meeting facilitation, teambuilding, and course design and development. She especially enjoys designing and leading long-term, comprehensive leadership development programs for our clients.
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Deputy Director of Training
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Billy Raddell

Billy graduated from Arapahoe High School in Centennial, Colorado and went on to study at Colorado State University and the University of Denver. He provides skilled support and encouragement to our team members and clients, connecting easily with participants in our training sessions.
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Associate Trainer
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Fancy Mills

Fancy Mills Knebel has over twenty years of organizational development experience that spans consulting, facilitation, and human resource development. As a consultant, she has advised, trained and certified thousands of leaders including executives, managers, analysts, technicians, and corporate trainers around the world in virtual and classroom environments.
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Senior Consultant
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Jenni Tibbs

Jenni has earned a Bachelors in Psychology, and provides crucial support to CI consultants and clients. She credits her previous position as an Agent Services Coordinator with helping her build strong time management and interpersonal skills.
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Associate Trainer
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Dr. Margaret A. Walthall

As a principal consultant, Margaret said she’s now doing work she loves.
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Principal Consultant
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Michele Jones

Coming soon
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Senior Consultant
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Patrice French

Doctor French leverages her knowledge and expertise to help clients enhance individual leadership skills, improve teams, and increase organizational effectiveness. She earned her BS and MS in Social Work from Texas Christian University and the University of Michigan, respectively. She holds a Ph.D. in Educational Human Resource Development from Texas A&M University.
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Senior Consultant
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Staci Taustine

Staci Taustine is a passionate facilitator, thought partner, and coach with more than 14  years of experience training educators, policymakers, and organizational leaders across the public and private sectors. Staci brings a people-first approach leveraging leadership development tools, dialogue, and little experiments to help teams work more productively, collaboratively, and sustainably across lines of difference.
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Senior Consultant

Coaching

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Shelly Heath-Watson

Shelly brings more than 25 years of experience in developing and leading large-scale nationwide educational initiatives, leadership and volunteer development programs, and marketing and communications campaigns to her work at CI International. Her career spans the academic, non-profit, public, and private sectors, including serving as the Director of Disability Support Services for the American University and the National Director of Community Programs for the American Diabetes Association.
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Director, Coaching Programs & Services
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Lorena Cohan

Lorena holds degrees from Emory University (International Studies) and Columbia University (International Affairs), as well as an Executive Certificate in Leadership Coaching from Georgetown University. She is an expert in leadership development, program development, training and coaching, and describes herself as a bicultural and bilingual “connector, convener, and collaborator.”
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Coaching Programs Coordinator
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Melissa Wallace

Melissa comes to us from the health care sector, having served in human resources at Life Care centers of America. Prior to that she coordinated care for hundreds of seniors and caregivers at Home Instead Senior Care, and now uses her scheduling savvy, excellent communication and project management skills to keep our executive coaching activities on a smooth track.
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Executive Coaching Program Coordinator

Client Solutions

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Fred Richardson

As Principal for Strategic Accounts at CI International, Fred is responsible for directing business development efforts in new and emerging areas. His other roles include delivering client support services in CI International’s key service areas of training, consulting and coaching.
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Principal - Strategic Accounts
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Jackson Wallace

Jackson joined CI International in early 2024 as a Client Solutions Consultant. In his role, Jackson supports the business development division with inside sales support, research and development, proposal writing, and data and project management. He comes to CI from a background in higher education, particularly university admissions and enrollment services.
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Client Solutions Consultant
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Wally Welgraven

Few environments build a stronger customer service ethic than the restaurant industry, which is where Wally began his management career. A native of Minnesota and a graduate of the University of South Dakota with a Bachelors in Psychology, his skill set includes strong consultative leadership and culture development abilities, as well as expertise in customer engagement and relationship development.
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Client Solutions Manager

CI Operations

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Becky Gershon

A Denver area native, Becky has served at CI as a financial analyst since 2007. She has expertise in project management, business process improvement, project finance, and describes herself as "minutiae-minded."
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Financial Analyst
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Rachel Gershon

Rachel is a Magna Cum Laude graduate of Biola University, where she finished her degree in Communication Studies in three years. She’s a time and project management expert and is known as something of a jack of all trades who performs well under pressure.
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Senior Associate

SPOTLIGHT

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Dr. Margaret A. Walthall

Always Game for a New Challenge

Margaret Walthall has no intention of slowing down.

A lifelong Marylander, Margaret enjoys keeping a full schedule. When she’s not busy adding her expertise to the robust consulting services at CI International, she’s spending time by the ocean, enjoying the outdoors, or cheering on Washington sports teams. She’s also actively involved in the day-to-day lives of her two grandchildren and spends time volunteering with organizations in her area.”My husband is retired, but even when I have two weeks off from work, I keep thinking ‘I’ve got to do something’ which tells me I’m not ready to retire,” she said.

Margaret’s active lifestyle shows up in her professional life too, serving as an adjunct human resource management professor with the University of Maryland Global Campus. Her natural desire to take on new challenges is part of what makes Margaret such an important member of the CI International team.

Early Career in Human Resources

When Margaret enrolled at the University of Maryland, Baltimore County as an undergraduate, psychology was her degree of choice. But even though she loved the courses and exploring how different people think, she lost interest once the coursework delved into the deeper science.

“Little did I know, though, I would circle back to it,” she said.

She ultimately finished with a degree in economics , and later landed an entry-level job at a small 8(a) contracting company in Alexandria, Virginia. Margaret’s potential showed almost immediately, and she was promoted twice within the first year. “The company was small when I joined them, about 35 people,” she said. “Soon after, we won several new contracts, and within a month or two we literally grew from 35-40 people to several hundred. It was great, but we had no HR department. I had the opportunity to build out all aspects of their HR department. So, I decided to go back and get my master’s with a focus in HR management.”

Margaret said the 10+ years she spent with the company gave her the chance to work in all areas of the business, which allowed her to gain a greater understanding of the operation as a whole.
“This macro or holistic understanding/awareness of the business really gave the company a ‘value add’ in my dual role of human resources manager and operations manager,” she said.

Margaret said she became the “go-to” for everything, which she believes is a strength she brings to her current role today.

“The lens through which I see my role/contribution is not limited to one area,” Margaret said. “Rather, it’s a blend of multiple capabilities, including leadership development, training, consulting, business development, and so forth.”

New Opportunities, New Challenges

After a decade working with and growing her previous company, Margaret’s next challenge was a dual position with Booz Allen Hamilton. In this new role, she spent half her time focused on HR and the other half on corporate training, which she discovered she really liked because it gave her the opportunity to learn, deliver to a wide range of audiences, and become certified in multiple assessment instruments.

When Booz Allen decided to focus more on technical training, Margaret moved to Grant Thorton and to what would become a dream role: providing learning and development services for NASA.

“It was right in my sweet spot with leadership development focused on HR responsibilities,” she said.

While Margaret’s time with NASA was cut short by COVID, it was through this experience she was propelled forward to working in leadership.

The Importance of Training Leaders

Leadership has come naturally to Margaret throughout her life. Even as a child, Margaret said she was in positions of authority and taking responsibility for the group.

“In some sense, it’s been ingrained through my life experiences,” she said.
Margaret said she had made peace with her role at Grant Thorton but was still hoping for an opportunity to continue being challenged with work as in her role with NASA. When she was approached by a recruiter for CI International, she was intrigued.

“I was really drawn into this company,” Margaret said of CI. “Even the interview process was enjoyable. And they were also doing what I was groomed to do. Their leadership development, their cohort programs that last a year or more, I thought, ‘This is what I’ve wanted to do but haven’t been able to.’”

With CI, Margaret said she’s able to empower leaders with the skills that are often overlooked in traditional training.

“I feel like people advance in their careers based on their subject matter expertise versus their leadership capabilities. I do think there are some innate aspects for people that make them better leaders, but for most people it’s such a critical skill that they need to grow and to be effective.”

“Leadership is the critical foundation for all organizational or business endeavors. Strong leadership provides the culture of the organization,” she added.

As a principal consultant, Margaret said she’s now doing work she loves.

“I love working with managers and leaders to help them to identify their strengths and opportunities which allow them to flourish,” she said. “It’s always intriguing, understanding how behavior and personalities all mesh together. I love it.”

working with us

Regardless of route, and no matter the map, the journey with CI always starts with listening. We then guide and advise our clients through their operational, leadership, and personnel challenges – exploring each organization’s unique blend of personalities, culture, constraints, and mission. And often alongside us are the dozens of independent experts and partner organizations who provide crucial support and advice along the way.